Getting a new phone number for your clinic

Buying a number needs an active paid subscription. During the free trial, the Purchase Number tab is locked: it shows Purchasing phone numbers and a message that this is only available on active subscriptions. To choose a plan, see Choosing or changing your plan.

Each number you buy has its own monthly cost. You see the amount at the top of the Purchase Number tab, under Purchase Phone Number.

A new number doesn’t answer calls until you choose an AI agent for it. If your AI agent isn’t ready yet, see Creating your AI agent.

1. In the menu on the left, click Phone Numbers.
2. Click the Purchase Number tab.
3. Under Type, choose Local for a number with a local area code, or Toll-Free for a number that is free for patients to call.
4. Country is set to Canada. Leave it, unless your clinic needs a number in another country.
5. To get a number near your clinic, type your city in City / Region, for example Montréal, or your area code in Area Code, for example 438. To find a number with digits you like, type them in Contains. These three boxes are optional.
6. Click Search. The numbers you can get appear on the right, under Available Numbers, with their city.
7. Click the number you want. A green check mark appears next to it, and the Search button becomes Add Number.
8. Click Add Number. When you see “Phone number added successfully”, the number is yours. You find it on the Phone Numbers tab.

Your new number shows on the Phone Numbers tab with Unassigned in the Assignment column. Until you choose an AI agent or a team for it, calls to it aren’t answered. See Choosing which AI agent answers a number.

Then call the new number from your phone to check that your AI agent answers. See Making sure every call is answered.

Click the three dots (⋮) at the end of the number’s row, then Release Number, and confirm: the number is deleted for good, patients can no longer reach you on it, and its monthly charge stops: you aren’t billed for it again after the month you’ve already paid.

• The tab is locked and says Purchasing phone numbers: your clinic is on the free trial, or its subscription isn’t active. Write to support@medfarsolutions.com.
• No phone numbers found: no number matches your search. Empty Contains, try a nearby area code, or leave City / Region empty, then click Search again.
• You don’t see the Search button: a number is selected, so the button says Add Number. Click the selected number again to unselect it.
• An error shows when you click Add Number: the number wasn’t added. Try again, or pick another number. If it happens again, write to support@medfarsolutions.com and give the number you picked.