Keeping your clinic’s current number

AlloMia doesn’t move your number away from your phone company (this is sometimes called “porting”). Your number stays with the company that provides it today. What changes is where its calls go: they come to AlloMia, and your AI agent answers.

Adding a number you already have isn’t available during the free trial. AlloMia doesn’t charge a monthly cost for a number you add this way, unlike a number you buy.

1. Write to support@medfarsolutions.com. Give your clinic’s name and the number you want to keep, and ask whether it can be added to AlloMia.
2. When AlloMia support is ready, in the menu on the left, click Phone Numbers, then the Import Number tab. The form there asks for details from your phone account. AlloMia support or your IT team tells you what to enter, or fills it in with you.
3. When the number is added, it shows on the Phone Numbers tab with Unassigned in the Assignment column.
4. Right away, choose which AI agent answers it. See Choosing which AI agent answers a number.
5. Call your number from a phone to check that your AI agent answers.

As soon as the number is added, its calls can start coming to AlloMia. Until you choose an AI agent for it, those calls aren’t answered. Plan the change for a quiet time, such as when the clinic is closed.

If your clinic has its own phone system, your IT team can connect it to AlloMia so calls to your current number reach your AI agent. The steps for them are in Connecting your clinic’s phone system. Your number stays with your phone company, and your IT team can write to support@medfarsolutions.com for help. When the line shows on the Phone Numbers tab, choose which AI agent answers it and make a test call.

Some clinics keep their number and ask their phone company to forward its calls to a new AlloMia number. If you’re thinking about this, talk to AlloMia support first to check that it suits your clinic. To get a new number, see Getting a new phone number for your clinic.

1. Call your clinic’s number from a phone, such as your cell phone.
2. Check that your AI agent answers.
3. In Call Logs & Analytics, check that your call shows the type Inbound and your AI agent’s name in the Agent column.

• The Import Number tab is locked and says Importing phone numbers: your clinic is on the free trial, or its subscription isn’t active.
• An error shows when the number is added: send the message and the number to support@medfarsolutions.com.
• Calls to your number aren’t answered: open the call in Call Logs & Analytics. If its Ended Reason is Unassigned Number, choose an AI agent for the number. See Making sure every call is answered.