Choosing or changing your plan

Anyone in your clinic account can choose or change the plan, whether their role is User or Owner. Agree on one person who looks after the plan.

If you don’t see Subscription in the menu, your plan is handled for you. Contact the company that set up AlloMia for your clinic, or AlloMia support at support@medfarsolutions.com.

The plan list in your dashboard shows each plan’s price, its minutes and the price of extra minutes. For questions about plans, contact us. You pay by card.

In the menu on the left, under Organization, click Subscription. The Subscription & Usage page opens on the Usage tab. Your plan is on the left, under Subscription Details. The button on that card opens the plan list, Choose a Subscription Plan:

• See Available Plans: your clinic has no plan yet.
• Change Plan: your clinic is on the free trial, or already has a plan.
• Reactivate Subscription: your clinic’s plan was cancelled and has ended.

Each plan in the list shows its price, the minutes it includes and the price of each extra minute. The button on each plan tells you what happens when you click it:

• Select Plan: opens a secure payment page. The plan starts as soon as you pay.
• Downgrade: a smaller plan with the same billing cycle as yours. It starts at the end of your current billing period.
• Current Plan, in grey: the plan you have now.

At the top of the plan list, use the Monthly / Annual switch to see the plans for each billing cycle.

• Monthly: you pay every month, and your minute count starts again from zero each month. Extra minutes are billed at the end of each month.
• Annual: you pay once for the year and get the whole year’s minutes at the start. The plan list shows them as minutes per year. If your clinic uses more, the extra minutes are billed every month.

1. In the menu on the left, under Organization, click Subscription.
2. On the Usage tab, click See Available Plans. If your clinic is on the free trial, click Change Plan.
3. At the top of the plan list, choose Monthly or Annual.
4. On the plan you want, click Select Plan. You see “Preparing checkout...”, then a secure payment page opens.
5. Enter your card and your clinic’s billing address. Taxes are added for you. If you have a promo code, enter it on this page. Then confirm the payment.
6. You come back to the Subscription page. The card under Subscription Details shows your plan with Active. If you still see the old details, wait a minute and reload the page.

If your clinic was on the free trial, the trial ends as soon as you pay, and your plan starts the same day. You can now get a phone number for your clinic: see Getting a new phone number for your clinic.

A confirmation email goes to your clinic’s Business Email, the address shown in Organization Settings.

Both start right away, with a new payment.

1. Go to Subscription and click Change Plan. The plan list opens on your billing cycle, and your plan shows Current Plan.
2. To switch between monthly and yearly, use the Monthly / Annual switch.
3. On the plan you want, click Select Plan. A secure payment page opens.
4. Enter your card and billing address, then confirm the payment.
5. You come back to the Subscription page, which shows your new plan. If it doesn’t yet, wait a minute and reload the page.

What changes when you pay:

• The new plan and a new billing period start that day. Your old plan ends at the same time.
• Your minute count starts again from zero, with the new plan’s minutes.
• If your clinic had already used more minutes than the old plan includes, those extra minutes are billed right away, on a separate invoice.
• A confirmation email goes to your clinic’s Business Email.

If you leave the payment page without paying, your plan doesn’t change. For questions about how the change shows on your invoices, write to support@medfarsolutions.com.

A smaller plan with the same billing cycle as yours shows Downgrade. It starts at the end of your current billing period, without a new payment. See Moving to a smaller plan.

A smaller plan on the other billing cycle shows Select Plan. Like any switch between monthly and yearly, it starts right away, with a new payment.

• You don’t see Subscription in the menu: your plan is handled for you. Contact the company that set up AlloMia for your clinic, or AlloMia support.
• A message says “Failed to start checkout”: the payment page didn’t open. Try again. If it happens again, write to support@medfarsolutions.com.
• You paid, but the old plan still shows: wait a minute and reload the page. If nothing changes, write to support and give your clinic’s name.
• The button says Current Plan and you can’t click it: that’s the plan you have now. To move to yearly or monthly billing, change the switch at the top first.
• You had scheduled a smaller plan: clicking Select Plan on a bigger plan cancels that scheduled change, even if you then leave the payment page without paying.