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Accessing the Deletion Option

The option to delete an organization is typically found within the Organization Settings page, often in a dedicated 'Danger Zone' or 'Delete Organization' section:

  • Ensure the correct organization is selected in the sidebar dropdown.
  • Navigate to Organization > Settings in the sidebar.
  • Scroll down to find the section related to deleting the organization.

Understanding the Consequences

Before proceeding, it is crucial to understand what happens when you delete an organization:

  • Permanent Data Loss: All data associated with the organization will be permanently deleted, including voice agents, knowledge bases, call logs, member associations, settings, phone numbers, and any other related information.
  • Irreversible Action: This action cannot be undone. Once deleted, the organization and its data cannot be recovered.
  • Member Access Revoked: All members will immediately lose access to the deleted organization.
  • Subscription Impact: If the organization has an active subscription, deletion might have implications for billing. Check subscription terms or contact support if unsure.

Confirmation Process

To prevent accidental deletion, a confirmation step is required:

  • You will likely need to type a specific confirmation phrase (e.g., "DELETE") into an input field.
  • This phrase must match exactly what is requested.
  • Read any warning messages carefully.
  • Once the confirmation phrase is entered correctly, the 'Delete' button will become active.

Finalizing Deletion

After entering the confirmation phrase:

  • Click the final 'Delete' button (often styled distinctively, e.g., in red).
  • The system will perform the deletion process.
  • You will likely be redirected away from the deleted organization's pages, possibly to a default organization or a selection screen.
  • A confirmation message will indicate the deletion was successful.

Who Can Delete?

Typically, only the Owner role has the permission to delete an organization due to the severity of the action.