You can manage call forwarding in the 'Calls' tab of your voice agent settings:

• Enable/Disable Call Forwarding: Use the toggle switch to turn call forwarding on or off.
• Forwarding Number: Enter the complete phone number where calls should be forwarded. Choose a number that is reliably answered during business hours, such as a main reception line or a dedicated team number, to ensure callers connect with someone who can help.

How Transfers are Triggered:

While the specific conditions that trigger a call transfer are pre-set and not customizable in the UI, transfers generally occur when:

• The voice agent cannot understand or fulfill the caller's request after a few attempts.
• The caller explicitly asks to speak to a human (e.g., 'speak to an agent', 'transfer me').
• The system detects potential urgency or a situation better handled by a person.

Understanding these general triggers helps anticipate when calls might be forwarded to the number you provide.