If a tool is no longer needed or represents an outdated integration, you can delete it.

1. Locate the Tool:

Navigate to the 'Agent' > 'Tools' section. Find the tool you wish to delete in the list.

2. Initiate Deletion:

Look for a 'Delete' option in the tool's menu or when viewing the tool's details.

3. Review Association Warnings:

The system will check if the tool is currently linked to any voice agents. If it is, you'll see a warning listing all the affected agents.

Important: Deleting a tool will remove it from all linked voice agents. These agents will no longer be able to use the tool's functionality during calls.

4. Confirm Deletion:

After reviewing any warnings, confirm the deletion if you wish to proceed. You'll be reminded that this action cannot be undone.

5. Deletion Process:

The system will automatically:

• Remove all associations between the tool and linked voice agents
• Update the voice agents' configurations
• Permanently delete the tool from your account

Duplicating is useful when you need to create a new tool that is very similar to an existing one, perhaps connecting to a slightly different API endpoint or requiring minor configuration changes.

1. Locate the Tool:

Navigate to the 'Agent' > 'Tools' section and find the tool you want to use as a template.

2. Initiate Duplication:

Look for a 'Duplicate' option in the tool's menu or actions area.

3. New Tool Creation:

A new tool configuration will be created, pre-populated with all the settings copied from the original tool:

• Name (with a suffix like 'Copy')
• Description
• API configuration (endpoint URL, method)
• Request body structure
• Headers
• Authentication settings
• Variables

Note: The duplicate tool is not automatically linked to any voice agents. You'll need to manually connect it to agents as needed.

4. Modify and Save:

Review and modify the duplicated tool's configuration as needed:

• Rename: Give the duplicated tool a unique and descriptive name
• Adjust Configuration: Update the API endpoint, authentication, or other settings as needed
• Save: Save the configuration as a new tool

Duplicating saves significant time compared to creating a complex tool from scratch, especially for tools with similar structures but different endpoints or parameters.