Payment details and invoices

AlloMia plans are paid by credit card. Extra minutes and the phone numbers you buy from AlloMia are charged to the same card.

• The Billing Portal button appears once your clinic has a paid plan. During the free trial, there’s no card on file, so the button isn’t there. See What the free trial includes.
• If you look after two clinics, each one has its own card and invoices. Switch to the right clinic first. See Switching between clinics.
• If you don’t see Subscription in the menu, your plan is handled for you. Contact the company that set up AlloMia for your clinic, or AlloMia support at support@medfarsolutions.com.

1. In the menu on the left, under Organization, click Subscription. The Subscription & Usage page opens on the Usage tab.
2. In the Subscription Details box, under your plan, click Billing Portal.
3. The Billing Portal opens in the same browser tab. Do what you need there (see below).
4. When you’re done, use the portal’s link back to AlloMia. You return to the Subscription page.

• Change your card: for example, when the clinic’s credit card expires at the end of the month, add the new card before the next payment.
• See your invoices: for your plan, for extra minutes and for the phone numbers you bought. Your dashboard doesn’t keep a list of invoices: they’re all in the Billing Portal.

The Subscription page doesn’t show which card is on file. To check it, open the Billing Portal.

When your clinic starts a paid plan, or moves to a bigger one, AlloMia sends a confirmation email titled Your Plan Subscription Confirmation. It goes to the clinic’s Business Email, the address in Organization Settings. It’s written in the language of the person who created the clinic account.

To get it at another address, for example the office manager’s, change the Business Email. See Updating your clinic’s details.

• There’s no Billing Portal button: your clinic is on the free trial. The button appears once you choose a paid plan. See Choosing or changing your plan.
• The badge next to your plan says Past Due or Unpaid: a payment didn’t go through. Open the Billing Portal and update your card. If the badge doesn’t change, write to support@medfarsolutions.com.
• An error message shows when you click Billing Portal: wait a moment and click again. If it happens again, write to support@medfarsolutions.com.
• You see “Setting up your first subscription...”, then a page that doesn’t exist: your clinic doesn’t have a paid plan yet. Go back to Subscription and choose one.