Signing in

You need:

• The email address your clinic used to create your account.
• Your password. If you don’t have one yet, see Setting your password the first time.
• Your email inbox open, to get the sign-in code.

Use a computer. The dashboard doesn’t work on phones yet: on a phone, you’ll see Mobile Version Coming Soon.

1. Go to allomia.com and click Login at the top right.
2. On the Login to your account screen, type your email in Email and your password in Password. Click the eye icon to check what you typed.
3. Click Sign In.
4. Open your email. You’ll find a message from AlloMia with a 6-digit code.
5. On the Verify Your Identity screen, type the code in Verification Code.
6. On your own work computer, tick Trust this device for 30 days. You won’t need a code on this computer for the next 30 days. Don’t tick it on a computer other people use.
7. Click Verify & Sign In.

You should see your dashboard, open on Voice Agents. To see your calls, click Call Logs & Analytics in the menu on the left.

If your clinic’s email runs on Google, you can sign in with it instead of a password.

1. On the Login to your account screen, under Or continue with, click Google.
2. Choose your work Google account.

You won’t get a code by email when you sign in with Google. If you already have an AlloMia account with the same email, Google signs you in to that account.

• “Invalid credentials”: check the spelling of your email and make sure Caps Lock is off. If you forgot your password, click Forgot password? under the password box.
• The code doesn’t arrive, or it doesn’t work: see Signing in with the code sent to your email.
• Your account is locked: after 3 wrong passwords or 3 wrong codes, we lock your account for 24 hours to protect your clinic’s information. You’ll get an email about it. Wait 24 hours, or write to support@medfarsolutions.com if you need in sooner.
• “Access Restricted”: your clinic only allows sign-in at certain hours. Ask your clinic manager.