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Setting your password the first time

When your account is new, you choose your own password from a link we email you. After that, you sign in with your email and that password.

Last updated: October 7, 2026

In this article

Before you start

What you do depends on the email you got:

  • A “Welcome to AlloMia” email. You created the account yourself, or your clinic manager added you with Add User. Follow the steps below.
  • An email inviting you to join a clinic. A colleague invited you to their clinic, and you already have an AlloMia account. You don’t need a new password: see “If you were invited to another clinic” below.

Set your password from the welcome email

  1. Open the email Welcome to AlloMia from AlloMia.
  2. Click Set up my password. The Set Your Password screen opens.
  3. Type your new password in New Password. Under Password Requirements, the screen shows the rules your password must meet. Each rule turns green when your password meets it.
  4. Type the same password again in Confirm Password.
  5. If you see a box to agree to the Terms of Use and the Privacy Policy, tick it.
  6. Click Set Password.

You’re signed in right away. If you created the account yourself, the Complete Your Setup window opens next: see Creating your account.

Next time, sign in with your email and this password. We’ll also email you a code each time: see Signing in.

If you were invited to another clinic

If you already have an AlloMia account and a colleague invites you to their clinic, you get an email to join it.

  1. Open the email from AlloMia that invites you to join the clinic.
  2. Click Accept Invitation.
  3. If asked, click Sign In and sign in with the email address that got the invitation, your usual password and the code we email you.

You must use the email address that got the invitation. If you’re signed in with another one, you’ll see Wrong Account: click Sign In with Different Account.

If something goes wrong

  • The welcome email doesn’t arrive: look in your spam or junk folder. If you still can’t find it, ask your clinic manager to check the email address they used.
  • The link opens the sign-in screen: your password is already set. Sign in, or click Forgot password? if you don’t remember it.
  • An error appears after you click Set Password, even though every rule is green: try a longer, stronger password.
  • “Passwords do not match”: type the same password in both boxes. Click the eye icon to check what you typed.
  • The Complete Your Setup window opens, but your manager already added you: don’t create a new clinic. Write to support@medfarsolutions.com.