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Accessing Your Knowledge Base

Your organization's Knowledge Base is a central repository for documents that your AI voice agents can use.

  1. Navigate to the 'Knowledge Base' section in your AlloMia dashboard (usually found under 'Agents' > 'Knowledge Base').
  2. This page displays all the documents currently uploaded to your organization's repository.

From here, you can manage existing documents or upload new ones.

Purpose of the Knowledge Base

The Knowledge Base serves as a single, centralized location to store various types of documents (like PDFs, text files, or markdown) that contain information you want your AI voice agents to access.

  • Centralized Information: Keeps all relevant documents organized in one place.
  • Agent Training Data: Provides the source material agents use to answer questions or follow procedures.
  • Easy Management: Allows you to upload, update, preview, and delete documents efficiently.

When you configure a voice agent, you can select specific documents from this central Knowledge Base to make their content available to that agent during calls.