• Accessing Details: Simply click on the desired row in the call log table. This will typically open a side panel or modal window displaying the detailed information for that specific call.
• Call ID: Within the details view, locate the unique 'Call ID'. This identifier is useful for referencing the call internally or when seeking support. You can usually copy this ID to your clipboard with a single click.

Look for the 'Call Summary' section. This provides a concise, AI-generated overview of the call's main points, topics discussed, and potential outcomes. It's a quick way to grasp the essence of the conversation without reading the full transcript.

• Viewing: Find the 'Conversation Transcript' section. This displays the turn-by-turn dialogue between the caller and the voice agent, often timestamped.
• Downloading: Look for a 'Download Transcript' button. Clicking this will usually save the full transcript as a text file (.txt) for offline review or record-keeping.

• Playback: If call recording is enabled, you'll find an audio player control. Use the play/pause buttons and the progress bar to listen to the actual call audio.
• Downloading: Similar to the transcript, there should be a 'Download Recording' button. This allows you to save the call audio, typically as an MP3 or WAV file. *(Note: Recording functionality depends on your account settings and agent configuration)*

The details view also presents key analytical data points:

• Caller's Intent: Review this field to understand the primary goal the caller had (e.g., 'Schedule Appointment', 'Billing Question').
• Caller's Sentiment: Check the detected sentiment (e.g., Positive, Neutral, Negative, Frustrated) to gauge the caller's emotional state during the interaction.
• Call Ended Reason: Analyze how the call concluded (e.g., 'User Hung Up', 'Agent Ended Call', 'Transferred').
• Using the Data: Combine insights from Duration, Intent, Sentiment, and Ended Reason across multiple calls to identify trends, evaluate agent performance, spot areas for improvement in scripts or knowledge bases, and assess overall customer satisfaction.