• Accessing: Locate the 'Call Logs' section in the main navigation of the application.
• Understanding the Table: Familiarize yourself with the call log table layout. Key columns include Call Type, Date & Time, Agent name, Caller's Phone Number, Caller's Name, Call Duration, detected Caller's Intent, Caller's Sentiment, and the reason the Call Ended.
• Navigation: If you have a large number of calls, use the pagination controls at the bottom of the table to navigate through different pages of results.

Use the filter options, typically located above the table, to narrow down your results:

• Date Range: Use the date range picker to select specific start and end dates or choose predefined ranges (e.g., Last 7 days, Last 30 days).
• Call Type: Filter by the direction of the call (All, Inbound, Outbound, Web).
• Agent: Select a specific Voice Agent from the dropdown list to see only calls handled by that agent.
• Caller Intent: Filter calls based on the AI-detected primary intent of the caller (e.g., Schedule Appointment, General Inquiry, Cancel Appointment).
• Duration: Filter by call length using predefined ranges (e.g., 0-60 seconds, 60-300 seconds, 600+ seconds).

• Sorting: Click on column headers like 'Date & Time' or 'Duration' to sort the logs. You can typically toggle between ascending and descending order (e.g., Newest/Oldest first for Date, Longest/Shortest first for Duration). Look for specific sort controls if available.
• Searching: Use the search bar, often located near the filters, to find calls by typing in a Caller's Phone Number or Name. The table will dynamically update to show matching results.

Once you've found the call you're looking for using these organization tools, proceed to the next guide to learn how to review its detailed information and analytics.